Trust and complaints
Taptup holds what people say about each other’s work. That only works if the rules are built into the product and the way to raise a problem is short and answered. This page sets out both.
Raise a concern
Email trust@taptup.app. Say what the concern is about (a record, a vote, a reference, or an email you received) and include any link you were sent. You do not need an account.
Every complaint gets a reply. If it is about something a person wrote, we take steps to stop it being seen within seven days of receiving your email, and tell you what we did.
When records open, every record and every reference will carry a link that raises a concern the same way.
The rules the product keeps
- 1
Nothing about a person is a public page
Records are not listed anywhere and are not indexed by search engines. A record is seen only by its owner and by the people the owner sends a link to.
- 2
A rate needs three answers
Below three votes, nobody sees a rate, the record’s owner included. A No vote is never shown on its own to anyone.
- 3
Every answer sits on a job both people confirm
Each vote and reference names an organisation and the months the two people overlapped. If the answer came from an address at that organisation it is labelled work-email verified; if not, it is labelled unverified. Taptup never claims a check it did not make.
- 4
Referees decide what travels
A referee chooses whether the person they wrote about can see their reference, and whether anyone else may contact them about it. The default is that nobody may.
- 5
One email, two reminders, then nothing
A person asked for a vote gets one email with one question. If they do not answer, they are reminded after three days and after seven, and then left alone. The email asks for nothing else.
- 6
Minimal data, deleted on request
No photos and no importing from LinkedIn. Data is stored in Sydney. Deleting a record deletes the record and every vote and reference attached to it.
Who runs Taptup
Taptup is made in Melbourne by Adderley Data, a trading name of The Frolic App Pty Ltd, ABN 61 697 066 265.
Complaints: trust@taptup.app. Everything else: hello@taptup.app.